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The VA Caribbean Healthcare System provides services to a population of 150,000 veterans in Puerto Rico and the U.S. Virgin Islands. In FY 2006, the VA Caribbean Healthcare System registered 67,932 unique patients with 9,815 inpatient treated and provided 835,366 outpatient visits at all clinic areas in Puerto Rico and the U.S. Virgin Islands.
Community-Based Outpatient Clinics
In addition to our main facility in San Juan, we offer services in two *multispecialty clinics and four community-based outpatient clinics (CBOC). These clinics are located in:
Mission
To honor America's veterans by providing exceptional health care that improves their health and well-being.
Vision
To be a patient-centered integrated health care organization for veterans providing excellent health care, research, and education; an organization where people choose to work; an active community partner; nd a back-up for National emergencies.
Key Business Drivers
Our key business drivers are quality, financial integrity, patient satisfaction, and employee satisfaction.
Core Values
Trust. Trust means having a high degree of confidence in the honesty, integrity, reliability and sincere good intent of those with whom we work, of those whom we serve, and the system of which we are a part. Trust is the basis for the caregiver-patient relationship and is fundamental to all that we do in health care.
Respect. Respect means honoring and holding in high regard the dignity and worth of our patients and their families, our co-workers, and the system of which we are a part. It means relating to each other and providing services in a manner that demonstrates and understanding of, sensitivity to and concern for each person's individuality and importance.
Excellence. Excellence means being exceptionally good and of the higest quality. It means being the most competent and the finest in everything we do. It also means continually improving what we do.
Compassion. Compassion means demonstrating empathy and caring in all that we say and do in responding to our co-workers, our patients and their families, and all others with whom we interact.
Commitment. Commitment means meaningful engagement with coworkers, veterans, and families. It includes a promise to work hard to do all that we can in accordance with the highest principles and ethics governing the conduct of the health care professions and public service. It is a pledge to assume personal responsibility for our individual and collective actions.
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