Customer Service
Patient Representatives
The Patient Representatives assists the Director and Service Chiefs in the management of patient concerns, tracking and reporting customer complaint data and trends, and keeping complainants informed concerning action taken to resolve problems. They provide personalized and responsive assistance to Veterans who seek medical services and to act as advocates in the complaint/problem resolution process and assist in promoting an environment within VACHS where Veterans, their families and staff have freedom of expression to identify needs and concerns.
Claudio Santiago
Patient Advocate
787-641-7582 Ext.11486
Saribel Padilla-Torres
Patient Advocate
787-641-7582 Ext.11725
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
Additional Contacts
Primary Care Patient Service Assistant | Barbara Munoz | 787-641-7582 Ext.31380
For a listing of additional contacts, please visit our phone directory.
Patient Feedback Tools
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
