The VA Caribbean Healthcare System pharmacy processes over 1.8 million prescriptions annually. Many of these prescriptions are verifed by our pharmacist, filled and mailed by our the Central Mailout Pharmacy (CMOP) located in Charleston, SC. Prescriptions may be refilled by mail, phone or the Internet.
An IVR (Interactive Voice Response) system is available to all patients 24 hours 7 days a week. This service is fast and efficient.
If you are using the automated refill line, all refills should be ordered at least ten days prior to when the refill is due to insure prompt processing and delivery time.
You can also place your prescriptions by mail including the refill sheet or leaving it in one of two designated areas, located in the waiting area of the out-patient pharmacy service or at the main entrance. (brown mail box).
VA Caribbean Healthcare System
10 Casia Street
San Juan, P.R. 00921
Prescriptions may also be filled online using VA's My HealtheVet program. You will need a user id and password to log in. If you do not have one, you can easily get one by creating your personal profile.
All Veterans are encouraged to refill their prescriptions by phone mail or Internet. However if you decide to come, please refer to the outpatient pharmacy window to receive instructions on how to make your refill available.
Please visit My HealtheVet for information about any prescription you may be taking.