Current Operating Status - VA Caribbean Healthcare System
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VA Caribbean Healthcare System


Current Operating Status

Situation Update

As of Monday, August 24, 2020 9:36 AM ADT

Hurricane season is here!
Now is the time to ensure your hurricane preparedness plans are in place.

Please visit our hurricane preparedness web page at for readiness guides, tips, and other important information to help keep you and your loved ones safe in the event of inclement weather.

Visitation Hours continue to be suspended until further notice.

To reduce risk during emergencies we encourage Veterans to use our virtual care options (Telehealth, VA Video Connect, VISN 8 Clinical Contact Center) for most primary care and mental health services.

For the latest hurricane information go to:  or

Other recommended Links:

Ready: For building your individual and family plans

VISN 8 Clinical Contact Center
: 1-877-741-3400

National Crisis Line: 1800-273-8255

Local Crisis Line (Psychiatry Intervention Center): 787-622-4822

National Homeless Call center: 1-877-424-3838

We understand that earthquake events can cause anxiety. Don't suffer in silence, resources are available. If you are having a crisis please call Local Crisis Line at 787-622-4822 or 1-866-712-4822 National Suicide Prevention Hotline at 1-800-273-8255.

Veterans needing emergency care should immediately visit the Emergency Department of the San Juan VAMC (Hospital de Veteranos), should call 911; or visit the nearest open emergency room.

Veterans who require immediate urgent care services can call the VISN 8 Clinical Contact Center at 1-877-741-3400 for 24/7 support. This service is not to be confused with emergency services. For more information about the VISN 8 Clinical Contact Center, please visit

Pharmacy: Veterans are exhorted to request medication refills by using one of the following options:

-By Phone:  Call 1-877-737-8820 and follow instructions.
-Online/Internet: Visit My HealtheVet at  
-By Mail: Send mail refill form to:  VA Caribbean Healthcare System (119), Casia 10, San Juan PR 00921.
-IMPORTANT:  Veterans without refills or have questions about a prescription should call the VISN 8 Clinical Contact Center at 1-877-741-3400 immediately.

The Heritage Emergency Prescritpion Refill Program expired on July 15, 2020.
Additional Resources:

-VA National Cemetery Scheduling Office: (800) 535-1117 (Option #1)
-PR National Cemetery: (787) 798-8400 or contact their email 
-VHA Public Health Website:
-Puerto Rico:
-U.S. Virgin Islands Department of Health:

Facility Status

Parent Facility
San Juan VA Medical Center Normal Hours
Outpatient Clinics
Arecibo VA Outpatient Clinic Normal Hours
Ceiba Outpatient Clinic Normal Hours
Comerio Rural Clinic Normal Hours
Guayama Outpatient Clinic Normal Hours
Mayaguez Outpatient Clinic Normal Hours
Ponce Outpatient Clinic Normal Hours
St. Croix Outpatient Clinic Normal Hours
St. Thomas Outpatient Clinic Normal Hours
Utuado Rural Clinic Normal Hours
Vieques Rural Clinic Normal Hours

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-877-741-3400
  • Change Your Appointment: (787) 641-4591
  • Media Inquiries: 1-787-641-7582 x31930 or 787-679-8682
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: Not Available
  • Pharmacy Refill: 1-877-737-8820
  • Staff Locator: Not Available
  • Telephone Care: 1-877-741-3400
  • Family Support Call Center: 787-641-4591

Other Resources