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VA Caribbean Healthcare System

 

Current Operating Status

Situation Update

As of Saturday, October 21, 2017 11:06 AM ADT

Recovery operations from Hurricane Maria are ongoing.

Our main goal is to reestablish normal operations at all VA facilities to continue providing health care services to Veterans in Puerto Rico and the US Virgin Islands.
Patients should bring lists of their active medications and or empty medication bottles when visiting any VA clinic.
The San Juan VA Medical Center including Outpatient Clinics, Emergency Room and the VA Hospital are fully operational. Patient visitations at the San Juan VA hospital will be Tuesdays, Thursdays and Saturdays from 2:00 pm to 3:00pm until further notice. Only two visitors per patient will be allowed.

Outpatient Clinics are open, however due to lack of telephone and data capabilities, services provided are limited.
Arecibo - A Medical Mobile Unit is providing Primary Care services, (scheduled and walk-in) Mon – Fri, from 9am – 1pm. A Vet Center Mobile Unit is also providing services on site.
Ceiba – Limited Primary Care services (scheduled and walk-ins). No labs.
Comerio - Limited Primary Care services (scheduled and walk-ins). No labs.
Guayama - CLOSED - patients with appointments and walk-ins can go to Ponce for care.
Mayaguez - Limited Primary Care services, Mental Health, (scheduled and walk-ins). Stat labs only, Limited Dental services. No X-Rays services.
Ponce – A medical shelter system and Medical Mobile Units have been placed in the premises of the clinic to provide Primary Care and Mental Health Mondays through Fridays 8:00 am until 3:00 pm.
St. Croix – Staff available for general health related inquiries
St. Thomas – Fully operational
Utuado - Limited Primary Care services (scheduled and walk-ins). No labs.
Vieques - Limited Primary Care services (scheduled and walk-ins). No labs.

Important information about pharmacy and medications:

VA has activated the Pharmacy Disaster Relief Plan through Heritage Health. Eligible patients with Veterans Health Identification (VHIC) in need of an emergency supply of medications can go to any retail pharmacy open to the public with a written prescription or active VA prescription bottle, not older than 6 months and with refills available, to receive a 30 day supply.  This does not include controlled substances.

The following link is available during emergency disaster situations to see which pharmacies are open:  https://www.healthcareready.org/rxopen. (Link will take you to a non-VA web-site).

Heritage Health’s customer care representatives can be reached at 1-866-265-0124, option 1. The telephone line is open for Veterans Monday through Friday, 8am – 10pm, and Saturday and Sunday, 9am. to 6pm.

If a Veteran is displaced, has lost his or her medication, and no longer has a written prescription or bottle, they can contact the Health Resources Center at 1-877-752-0650 to speak with a representative. The representative will qualify the request by asking a few questions and provide the Veteran with a prescription number.

Information to Veterans and Visitors

Patients should bring list of their active medications and or empty medication bottles when visiting any of the VA clinics.

*Veterans impacted by closures will be contacted by VA staff to reschedule their appointments as soon as possible. In the event of a medical and mental health emergency, Veterans are encouraged to dial 911 or visit the closest emergency room.

Patient visitations at the San Juan VA hospital will be Tuesdays, Thursdays and Saturdays from 2:00 pm to 3:00pm until further notice. Only two visitors per patient will be allowed.

The VA Caribbean Healthcare System has established a Patient Family Assistance Program hotline for relatives interested in finding out information on the health conditions of their hospitalized veterans. The number is 787-641-7582 or 1-800-449-8729, extension number: 19400.

In addition to the hotline, relatives also have the option of contacting this institution by email at sajfamilyassistance@va.gov

Summary of telephone numbers available and web links resources:


VA Caribbean Healthcare System main switchboard 787-641-7582 | Toll Free 1-800-449-8729
VISN8 Telcare: 1-877-741-3400
Veterans Crisis Line: 1-800-273-8255
Pharmacy Emergency Program/Heritage Health’s customer care: 1-866-265-0124
Health Resources Center at 1-877-752-0650
www.caribbean.va.gov
www.facebook.com/vacaribbean
www.myhealth.va.gov

Facility Status

Parent Facility
San Juan VA Medical Center Limited Services Recovery from Hurricane Maria - Visiting Hours limited to Tue, Thurs, Sat, 2pm - 3pm
Outpatient Clinics
Arecibo Limited Services Recovery Hurricane Maria - Mobile Medical Unit is on site providing services.
Ceiba Limited Services Recovery from Hurricane Maria, No labs
Comerio Limited Services Recovery Hurricane Maria, No labs
Guayama Closed Recovery Hurricane Maria, No labs
Mayaguez Limited Services Recovery Hurricane Maria; Limited Dental services, Basic labs
Ponce - Euripides Rubio Limited Services Recovery Hurricane Maria - Temporary Medical Shelter and a Mobile Medical Unit are on site providing services.
St. Thomas Normal Hours
St. Croix Limited Services Recovery Hurricane Maria, Staff available for basic health related inquiries.
Utuado Limited Services Recovery Hurricane Maria, No labs
Vieques Limited Services Recovery Hurricane Maria, No labs

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-877-741-3400
  • Change Your Appointment: Not available
  • Media Inquiries: 1-787-641-7582 x31932 or 787-409-0374
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: Not Available
  • Pharmacy Refill: Not available
  • Staff Locator: Not Available
  • Telephone Care: 1-877-741-3400

Other Resources