Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

VA Caribbean Healthcare System


Current Operating Status

Situation Update

As of Sunday, October 7, 2018 12:07 PM ADT

The VA Caribbean Healthcare System recently identified an error in addresses for some Veterans who receive care at our facilities. Due this error, individuals may have received medication(s), correspondence or other items addressed to and intended for another individual.

If you received medication(s), correspondence or items addressed to another individual from the U.S. Department of Veterans Affairs between September 11 and October 1, 2018 you are urged to immediately contact our Customer Call Center at (787) 641-5252 for further instruction. It is important that individuals DO NOT FLUSH any medications down the toilet or other drains. Doing so is dangerous to the environment and could contaminate water supply.

If you are a VA patient who ordered prescription medications and have not yet received them, you are urged to immediately contact our Customer Call Center at (787) 641-5252 for further instruction.

The VA Caribbean Healthcare System sincerely apologizes for this error and has taken measures to ensure the issue has been corrected and will not happen in the future.


VA Caribbean Healthcare System main switchboard 787-641-7582 | Toll free 1-800-449-8729
Veterans Crisis Line: 1-800-273-8255
Tele-care, Pharmacy and Appointments: 1-877-737-8820


Facility Status

Parent Facility
San Juan VA Medical Center Normal Hours
Outpatient Clinics
Arecibo Normal Hours
Ceiba Normal Hours
Comerio Normal Hours
Guayama Normal Hours
Mayaguez Normal Hours
Ponce - Euripides Rubio Normal Hours
St. Thomas Normal Hours
St. Croix Normal Hours
Utuado Normal Hours
Vieques Normal Hours

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-877-741-3400
  • Change Your Appointment: Not available
  • Media Inquiries: 1-787-641-7582 x31932 or 787-679-8682
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: Not Available
  • Pharmacy Refill: Not available
  • Staff Locator: Not Available
  • Telephone Care: 1-877-741-3400

Other Resources