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VA Caribbean Healthcare System


St. Thomas Community-Based Outpatient Clinic

Facility Photo
St. Thomas Community-Based Outpatient Clinic

Special Message - Hurricane Irma

Due to the impact of Hurricane Irma, the St. Thomas CBOC is closed with no reopening date known at this time.

If you had an appointment, VA staff will contact you to schedule a new appointment or to give you an update on your clinic's status.

If you have a medical emergency, please call 9-1-1 or go to the nearest open emergency room for care.

For non-emergency health-related questions, please contact Telephone care at 1-877-737-8820

VA has activated the Pharmacy Disaster Relief Plan for Puerto Rico and the US Virgin Islands. Eligible Veterans with a VA ID Card who need an emergency supply of medication can go to any retail pharmacy open to the public with a written prescription or active VA prescription bottle (not older than 6 months) to receive at least a 10-day supply. This does not include controlled substances. Patients must present a valid VA ID card and should have another form of ID available. 

For additional assistance with prescriptions, the Heritage Health Customer Care Line is available for VA patients at 1-866-265-0124, option 1. Heritage operating hours during the hurricane are Monday thru Friday, 8AM to 10PM EST and Saturday and Sunday, 9AM to 6PM EST.

Veterans may also contact the VA's Health Resource Center Disaster Hotline at 1-800-507-4571.  

Veterans enrolled for VA health care are also encouraged to use the My HealtheVet online portal to communicate with their assigned healthcare team using the Secure Messaging feature. (

For questions and updated information:
Para preguntas o información actualizada:

Telephone care: 1-877-737-8820
Pharmacy:  1-877-737-8820
Appointment Call Center:  1-877-737-8820
Veterans Crisis Line: 1-800-273-8255

The St. Thomas Community Based Outpatient Clinic is a Satellite of the San Juan VA Medical Center, and was established in 1994 to improve access to Primary Care services for veterans in St. Thomas and St. John. We currently provide a variety of services:

  • Primary Care
  •  Preventive Health Care
  • Care of Chronic Conditions
  • Pharmacy
  • EKG
  • Phlebotomy/Laboratory Testing
  • Prescriptions: Routine prescriptions processed through the mail or My HealtheVet.

The Clinic also provides Podiatry services with visiting staff from the San Juan VA Medical Center. Services that are not available in the Community Based Clinic can be obtained via referral to local health care specialists or to the VA Medical Center in San Juan.

The VA Veterans Benefits Administration provides counseling and services in the co-located Vet Center.

Please note that Community Based Clinics do not have emergency rooms, and are not the facilities of choice in case of life threatening emergencies. In such cases patients are referred to the Roy L. Schneider Hospital emergency room.  

Driving Directions

The VA Clinic is located inside Buccaneer Mall, across the street from Havensight Mall close to the cruise ship docks. From downtown Charlotte Amalie, take Long Bay Road south toward Havensight; Buccaneer Mall will be on the left.


  • Free on premises