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VA Caribbean Healthcare System

 

Customer Service

Patient Representatives

The Patient Representatives assists the Director and Service Chiefs in the management of patient concerns, tracking and reporting customer complaint data and trends, and keeping complainants informed concerning action taken to resolve problems. They provide personalized and responsive assistance to Veterans who seek medical services and to act as advocates in the complaint/problem resolution process and assist in promoting an environment within VACHS where Veterans, their families and staff have freedom of expression to identify needs and concerns.

Claudio Santiago, Patient Advocate

Claudio Santiago

Patient Advocate
787-641-7582 Ext. 31927

Saribel Padilla-Torres, Patient Advocate

Saribel Padilla-Torres

Patient Advocate
787-641-7582 Ext. 31928

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Primary Care Patient Service Assistant | Barbara Munoz | 787-641-7582 Ext.31380

For a listing of additional contacts, please visit our phone directory.

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.