VA Caribbean Healthcare System
Early during your stay, your health care team will talk to you about your after hospitalization care needs, anticipated discharge date, and how to receive your follow-up care.
If medication is prescribed, it can be picked up at the outpatient pharmacy as you leave the hospital.
If you are on a special diet, a dietitian will counsel you and your family on how to follow your diet at home.
Money and Valuables
Money and valuables that you keep in your room are your responsibility. We strongly recommend you sending home your valuables and money. When in an emergency situation where a patient is admitted with no family member present, the admitting clerk will collect the patient's valuables. This clerk will instruct you or a family member how to claim any money or valuables received by the admitting clerk. We suggest patients not to keep more than $5.00.
Clothes and Toiletries
Each patient has a designated area to store his personal items, except in the Intensive Care Units. We will provide pajamas and robes. Patients are responsible for items such as socks, slippers and personal care articles such as toothbrush, toothpaste, soap, brush, comb, safety razor, shaving cream, and deodorant. These items can be brought from home or purchased at the Retail Store. Please have family or significant other come to pick you up before noon. On your discharge you will be escorted to the lobby. Residents from the community living centers 1,2 and 3 will wear casual clothing.
For your safety, we discourage the use of electrical items that you bring from home. Leave electric irons and computers at home. An inspection by the Engineering Service is needed before allowing the use of televisions, radios or electric razors. Please ask the nursing supervisor in order to have these items inspected. The VA is not responsible for your property, either if it is lost or stolen.
Lost and Found
If you have lost any personal items during your stay, tell your health care team. Lost and Found is located in the Police and Security Service Operations Office, Outpatient Addition (OPA) Building Room 1E100. The claims schedule is Monday through Friday from 8:00 AM to 4:00 PM. After 4:00 PM and on weekends and holidays Lost and Found items are placed in temporary lockers at the Police Service Operations Room. You can claim them the next working day. For additional information please call (787) 641-7582 extension 31251.
Survey of Healthcare Experience of Patients
You may be contacted for feedback about your stay shortly after your discharge. Your comments will help us to continue to meet our goal of providing quality health care to our Veteran patients and family. It is important that we have your correct phone number at time of discharge, especially if you will not be going to your own home.
For additional information about this survey and other tools, please visit our Customer Service page.