Heritage Health Emergency Activation - VA Caribbean Healthcare System
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VA Caribbean Healthcare System


Heritage Health Emergency Activation

August 29, 2019

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Heritage Health Emergency Activation 

The Heritage Health has Contract information for emergency pharmacy services.  Patients must bring a valid VA photo ID and Driver’s License to receive services under this activation. 

The Clinical Contact Center (CCC) will continue to provide clinical and pharmaceutical care for our Veterans during the upcoming storm. The pharmacy team will be available Monday through Thursday 12:00pm to 08:00am, and Friday through Monday 12:00pm to 08:00am. Our clinical pharmacy specialist program managers are able to assist with prescribing to all of our sites. As a reminder will be able to assist the CCC LIPs with urgent care needs, and will be able to assist any veterans who are in need of pharmaceutical care. Veterans can dial: 1-877-741-3400 for assistance through the CCC to access these services.

During Emergency Activation a patient can take an active, last filled within 180 days VA prescription bottle with remaining refills to any retail pharmacy and receive a 10 day supply under this emergency activation excluding controlled substances.   

Mr. Jose Rosa has been designated as pharmacist in charge of operations. In the event you need to contact them during the emergency, please call pharmacy service internal numbers (787)641-7582, extension: 28858/12316 or 12318. Heritage Health, HRC, Telehealth or Retail Pharmacy needing to speak with a pharmacist at the San Juan VA should call phone number (787) 641-7582, extension 28858/12316/12318 or 30461. Emergency POC during the storm/hurricane: Jose Rosa (787) 641-7582 ext.: 28858.

Print Version contains list of participating pharmacies in Puerto rico and U.S.V.I.