VA Caribbean Healthcare System
VA Caribbean Healthcare System Provided Free Credit Monitoring to Veterans
September 6, 2011
San Juan, PR - The VA Caribbean Healthcare System (VACHS) has notified and offered one year of free credit monitoring to 1,690 Veterans whose personal information was left unsecured in a vacated inpatient ward of the San Juan Medical Center. An internal investigation revealed that personally identifiable information belonging to patients and staff, including patient care assignment documents which contained names and social security numbers, counseling letters and other information which was to be shredded, was left in an unrestricted area of the medical center. There is no indication that the information has been misused or stolen. The medical center sent letters to every Veteran and employee whose name and full social security number were on the documents to explain what occurred and offered free credit monitoring services. The next of kin of deceased Veterans and employees whose name and partial social security number were on the documents were also notified.
Several letters were returned by the U.S. Postal Service due to incorrect or outdated addresses. Veterans who have questions or concerns are encouraged to call. If you have specific questions, please contact Rosayma López, Privacy Officer at 1-800-449-8729 or you can write to the Privacy Officer at VA Caribbean Healthcare System, 10 Casia Street, San Juan, Puerto Rico, 00921.