VA Caribbean Healthcare System to Provide Free Credit Monitoring to Veterans - VA Caribbean Healthcare System
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VA Caribbean Healthcare System


VA Caribbean Healthcare System to Provide Free Credit Monitoring to Veterans

May 20, 2011

San Juan, PR - The VA Caribbean Healthcare System is notifying and offering one year of free credit monitoring to 1,690 Veterans whose personal information was left unsecured in a vacated inpatient ward of the San Juan Medical Center. 

“While this was an isolated incident, any time a Veteran’s personal information may be compromised, we take the matter very seriously,” said Medical Center Director, Mrs. Wanda Mims. “We are reaching out to each Veteran who may have been impacted, and we’re taking the necessary steps to prevent this from happening in the future.”

An internal investigation revealed that personally identifiable information belonging to patients and staff, including patient care assignment documents which contained names and social security numbers, counseling letters and other information which was to be shredded, were left in an unrestricted area of the medical center.  There is no indication that the information has been misused or stolen.

The medical center is sending letters to every Veteran and employee whose name and full social security number were on the documents to explain what occurred and offer free credit monitoring services.  The next of kin of deceased Veterans and employees whose name and partial social security number were on the documents will also be notified.  

Veterans who have questions or concerns are encouraged to call the VA Caribbean HealthCare System at a special toll free number at 855-735-8888.