Patient Aligned Care For Our Veterans - VA Caribbean Healthcare System
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VA Caribbean Healthcare System


Patient Aligned Care For Our Veterans

Description of Services

A Patient Aligned Care Team (PACT) is each Veteran working together with health care professionals to plan for whole person care and lifelong health and wellness.

Patient aligned care teams are composed of The Provider (Doctor), Registerd Nurse (RN), Clinical Asociate and Medical Support Asistant (Clerk).

They focus on:

Partnerships with Veterans

Access to care using diverse methods

Coordinated care among team members

Team-based care with Veterans as the center of their PACT


How PACT Works

A PACT is a partnership between you and your health care team to make sure you receive whole person care. This is personalized care to meet your individual health care goals. Your care team looks at all aspects of your health. The emphasis is on prevention and health promotion.

A PACT offers many ways to access health care. In addition to personal visits with your primary health care provider, you may schedule visits with other members of your team. You also may have access to group clinics and educational seminars, plus a wealth of information on the Internet through My Healthealthevet. You can also communicate with members of your PACT by telephone or through Secure Messaging via My HealtheVet.

A PACT achieves coordinated care through collaboration. All members of your team have clearly defined roles. They meet often to talk with you and each other about your progress toward achieving your health goals. The focus is on forging trusted, personal relationships, and the result is coordination of all aspects of your health care.

A PACT uses a team-based approach. You are the center of the care team that also includes your family members, caregivers, and your health care professionals through primary care provider, nurse care manager, and clinical associate and administrative clerk. When additional services are needed to meet your goals and needs, other care team members may be called.

To learn more about new patient care-related initiatives, visit the VA's Primary Care Program website.

Contact Info


  • VA Caribbean Healthcare System

Contact Number(s)

  • 787-641-7582
  • 800-449-8729

Hours of Operation

  • Monday to Friday from 8:00am to 4:30pm